A Medicaid rehabilitation services provider. We deliver Psychosocial Rehabilitation (H2017) and Community Support (H2015) through Relational Skills Specialists, selected by a measured standard of empathy and alliance and supervised by licensed clinicians. Relational Skills Health is a dba of Peer Collective, Inc., which has operated the same model under a Medicaid managed care contract since 2023.

The relationship between the provider and the member is the strongest predictor of outcome that the field has. Credentials and training do not reliably produce it. We measure it directly, before hiring, and hire only people who demonstrate it.

A one-to-one session, in person or by video, working on the functional goals named in the member’s plan: managing symptoms day to day, keeping appointments, rebuilding routines, relationships, and roles. The specialist documents progress against each goal.

A licensed clinician, after an assessment with the member.

Every specialist has a licensed clinical supervisor. Supervision is ongoing, documented, and reviews progress notes and the plan.

Specialists are trained in crisis response and escalate to the supervising clinician and the member’s care manager.

A person selected through our video-simulation assessment for exceptional warmth, empathy, and alliance-building, then trained and supervised to deliver skill-building services. Most have lived experience of mental health challenges or of supporting someone who has.

Applicants complete seven recorded video simulations of difficult situations. Trained raters grade each response on the qualities research links to strong helping relationships. Only applicants who score “excellent” on all seven are selected, about 3% of those who apply.

Those selected complete training in crisis response, privacy, ethics, documentation, and skill-building practice, plus state-required certification before seeing members. Training and supervision are led by our founder, Tim Desmond, a licensed therapist and Distinguished Faculty Scholar in Counseling Psychology at Antioch University New England. All trainers and supervisors are licensed clinicians.

Some are. The selection standard is the assessment, not the certification. Where a state requires a credential for a service, our specialists hold it.

By a care manager, a health plan, or self-referral, by phone, email, or secure file. We confirm eligibility and schedule the clinical assessment within days.

Yes. After a session or two the member knows whether the match is right. If not, we offer another specialist without delay.

Both. The member chooses, and the plan can specify. We also offer audio-only for members unable or unwilling to use video.

Engagement for every member: whether they return after a first session, whether they reach 13 sessions, and crisis events over time. Reports go to the referring plan on an agreed schedule.